HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All our ready to ship items will be dispatched within 2 working days.
Once an item is dispatched it is in the hands of the postal service!!! We obtain proof of purchase of all our items, but unless your order automatically qualifies for tracking (see below), or you request it (and pay for it) there are no tracking details.
Within the UK all orders are shipped via Royal Mail with a proof of postage. More valuable packages will be sent via the signed-for service as shown at checkout. If you would prefer Recorded Deliver or Special Delivery on less valuable packages please contact us prior to making payment as there may be additional postage costs to cover this.
International orders are sent via regular Airmail and, depending on the country you live in, can take in excess of 20 business days to arrive. We do not send smaller parcels via priority or tracking mail, but again you can request this. Ordinary airmail packages are insured up to a value of £20, whereas tracked packages are insured up to a value of £50, should they go missing (very very rare!).
Customs fees, taxes and charges – Please remember that if you are ordering internationally you are the importer and you are responsible for paying any customs fees, taxes or charges that you country’s import laws impose. Please contact your customs office and check that you are aware of these prior to placing an order as I cannot advise on these matters.
Presentation – These clothes are made in a pet-free, smoke-free home. All our items are carefully checked and wrapped in a cotton M & B bag. Please state if your order is a gift and we will include a message.
CAN I CANCEL MY ORDER?
If, for whatever reason, you wish to cancel the sale within the period prior to dispatch we will send a refund.
WHAT IF MY ITEM GOES MISSING?
Unfortunately no postal system is perfect and at times items go missing. The Royal Mail requires that you wait at least 20 working days (for Europe) or 25 working days (for the rest of the world) before making such a claim. We can make a claim on the purchaser's behalf and will need a signed note from the purchaser to say that the item did not arrive in time. We will refund the money (up to the insured amount) once this is credited to us from the Royal Mail, or replace the items at our discretion.
WHAT IF MY ITEM IS DAMAGED?
All of our orders are ironed, checked and carefully packaged in a cotton bag. We cannot be held responsible for any damage caused to the package in transit, but we are happy to provide the purchaser with a signed note stating that the item was carefully packaged prior to posting in order to assist with any claim for the damage.
We accept returns within 30 days if the item sent to you is faulty, however we pride ourselves on producing good quality clothes, and hope you find them to be good quality. Please contact us directly if you feel the item is not as described. Any returned items must be unworn and unwashed.
We are always open to feedback! Also we love creating so if there is anything you would like us to make just contact us and we will see what we can do!